Call Handling
Never miss another
instruction.
When fee earners are in court, with clients or unavailable, calls go unanswered and instructions are lost. LawTools provides trained legal call handlers who answer in your firm's name, qualify callers and route every enquiry appropriately.
Every missed call is a case you didn't win.
Fee earners can't always answer
When a partner is in a hearing, in conference with a client or managing a matter, the phone rings and no one picks up. The caller tries the next firm on Google.
Voicemail doesn't convert
Most legal enquirers don't leave a message and don't call back. The moment of intent passes and the instruction goes to a competitor who answered.
Every missed call has a cost
At average legal fee rates, a single missed PI or conveyancing instruction can represent thousands in lost revenue. Multiply that across a week and the number becomes significant.
What's included
Answer every call.
Miss nothing.
A fully managed call answering service built around how law firms work — trained handlers, your script, your escalation rules, delivered in your firm's name.
Answers in your firm's name
Every call is answered by a trained handler using your firm's name and greeting — callers have no reason to know they're not speaking to your receptionist. Consistent, professional and on-brand every time.
Legally trained handlers
Our handlers understand legal terminology, practice areas and the questions that matter. They can triage a PI enquiry from a general query and know when to escalate urgently.
Extended hours cover
Cover beyond standard office hours so enquiries from evenings and weekends — when your fee earners are unavailable — are captured rather than lost to competitors who offer the same.
Detailed message capture
Every call is logged with the caller's details, the nature of the enquiry, urgency and any specific instructions from your firm. Delivered to your inbox or CRM in real time.
Instant escalation rules
Set rules for which calls need immediate escalation — urgent client matters, time-sensitive hearings, specific fee earners. Everything else is logged and routed appropriately.
Seamless handover
Handlers follow your firm's intake script, collect the right information and pass it to the right person. Your fee earners pick up a warm, qualified handover — not a cold message.
How it works
Set up in a day.
Answering from tomorrow.
Brief us on your firm
Tell us your practice areas, your intake script, your escalation rules and how you want calls routed. We can usually set up from a 30-minute briefing.
We configure your service
We set up your answering profile, train your handlers on your firm's terminology and test the service before it goes live. Typically ready within 24 hours.
You stop missing calls
From day one, every call to your firm is answered, logged and routed. You receive a real-time summary of every call handled — and keep every instruction that would otherwise have been lost.
No risk to you
No long contracts.
No risk.
14-day trial period
Run the service for two weeks. If it's not capturing instructions you'd have missed, cancel with no penalty. We're confident enough in the outcome to take the risk.
Month-to-month billing
No annual contracts, no lock-in. Scale the service up or down as your volume changes. Add practice areas or remove them at any time.
Common questions
Before you ask — here are the honest answers.
Straight answers about how we work, what to expect and what it costs.
Still have questions? We're happy to talk through your specific situation — no pitch, no pressure.
Get Started
Start capturing
every call.
Tell us about your firm and how you want calls handled. We'll brief your handlers and have the service live, typically within 24 hours.
Answered in your name
Every call handled under your firm's brand
Legally trained handlers
Briefed on your practice areas and intake script
Real-time delivery
Messages to your inbox or CRM as calls are taken
Month to month
No contracts, no lock-in, cancel any time
Prefer to email?
hello@lawtools.ioTell us about your firm
How do you want calls handled?
Complete the form and we'll come back to you within one working day.