Remote Operations Support
Your operations team,
without the headcount.
A retained remote operations function for UK law firms — monitoring your systems, managing your vendors, maintaining your processes and improving your operations on an ongoing basis. The ops team you need without the full-time hire you can't justify.
Every firm needs an ops function. Few can justify hiring one.
Too small for a practice manager
A firm under forty people probably can't justify a full-time practice manager or operations director. But the firm still needs someone to manage the vendors, maintain the systems, run the compliance processes and spot the operational problems before they become crises.
Partners doing admin
When there's no ops function, partners fill the gap. They manage the IT vendor when something breaks, chase the AML provider when a renewal is due and handle the practice management system when something goes wrong. That's expensive admin for the wrong people to be doing.
Systems nobody maintains
Legal tech implementations go out of date. Configurations drift. Vendors release updates that need assessing. Integrations break. Without someone actively maintaining the systems, the stack degrades gradually until something fails expensively.
Ops, handled.
Systems monitoring & maintenance
Your legal tech stack monitored, maintained and updated — issues caught before they become problems.
Vendor management
We manage your vendor relationships, renewals, SLAs and escalations — you don't deal with support tickets.
Process management
Core operational processes documented, maintained and improved — compliance procedures, onboarding, offboarding and quality controls.
Compliance support
SRA compliance processes, insurance renewals, file review schedules and regulatory changes flagged and managed.
Reporting & dashboards
Management reporting from your systems — presented in a format that lets partners run the practice rather than interrogate data.
Continuous improvement
Ongoing identification of operational inefficiencies, system improvements and process gaps — not just maintenance, but getting better.
Retained. Responsive. Legal-native.
Operational audit
We map your current operations — systems, vendors, processes and the gaps. We document what exists and what needs to be built or fixed.
We take it on
Systems, vendors and processes moved under our management. SLAs, monitoring and reporting established within the first month.
Ongoing improvement
Monthly reporting, proactive issue resolution and continuous improvement — an ops team that gets better at running your firm over time.
The right fit for your firm.
Growing SME firms
Firms that have grown past the point where partners can manage operations themselves, but aren't yet large enough to justify a full-time practice manager or operations director.
Boutique specialists
Specialist or niche practice firms where fee earner time is too valuable to spend on operations, and where the operational complexity is still real even if the headcount is small.
Firms in transition
Firms going through a merger, practice area expansion or leadership transition where operational continuity matters more than usual and internal capacity is already stretched.
Common questions
Before you ask — here are the honest answers.
Straight answers about how we work, what to expect and what it costs.
Still have questions? We're happy to talk through your specific situation — no pitch, no pressure.
Get Started
Let's talk about
your operations.
A short discovery call to understand your firm's operational setup and where the gaps are.
Systems
Vendors
Processes
Compliance
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