Case Handlers & Intake Staff
Free your fee earners for the work
only they can do.
Dedicated case handlers and intake staff placed into your firm — managing client contact, case progression and document chase so your fee earners can focus on legal work.
The problem
Fee earners doing admin. Admin left undone.
Solicitors doing case progression
A fee earner spending an hour a day chasing documents, updating clients and managing their own inbox is losing billable time to work that doesn't need their qualification to get done.
Cases falling behind
High caseload + no case management support = files that don't progress, clients who aren't chased, deadlines that creep up. Not because the fee earner isn't good — because there aren't enough hours.
Client calls nobody answers
When a client calls to chase their matter and nobody answers, they don't assume you're busy — they assume their case isn't being looked after. Case handlers who answer, update and chase change that perception entirely.
What we cover
The tasks that keep your cases moving.
Client contact & updates
Proactive client updates, inbound call handling and case progress communication — without fee earner involvement.
Document chasing
Chasing outstanding documents from clients, third parties, medical agencies and courts — tracked and escalated until received.
Case progression
Moving files through standard stages, completing checklists and flagging anything that needs a fee earner decision.
Correspondence management
Standard client correspondence, appointment confirmation, follow-up letters and satisfaction surveys.
ID & AML compliance
Running ID verification processes, chasing AML documents and maintaining compliance records.
Reporting & file reviews
Regular file review updates, time recording assistance and case management system maintenance.
The process
Briefed and working within the week.
Tell us what you need
Practice area, case volume, specific tasks and any software they'll need to use. We match to someone who's done it before.
We vet and match
Every placement is pre-screened for the specific tasks your firm needs done. You approve before they start.
They start
Your case handler starts immediately under your fee earner supervision. We stay involved throughout to support the placement.
Why it works
The right person for each level of work.
More billable hours per fee earner
When administrative case progression is handled by dedicated case handlers, fee earners spend more of their day on the work that actually earns the firm revenue.
Clients feel looked after
A dedicated person who knows their matter, answers their calls and proactively updates them — that's a better client experience than a fee earner who's too busy to pick up.
Lower cost than a paralegal
Case handlers and intake staff carry a lower placement cost than qualified paralegals. The right level of support for the right task — not over-resourcing where it isn't needed.
Common questions
Before you ask — here are the honest answers.
Straight answers about how we work, what to expect and what it costs.
Still have questions? We're happy to talk through your specific situation — no pitch, no pressure.
Get Started
Get dedicated
case handler support.
Tell us the practice area, volume and tasks you need covered. We'll match you within 48 hours.
Case progression
Client contact
Document chase
Intake
Prefer to email?
hello@lawtools.ioTell us about your firm
What do you need handled?
Complete the form and we'll come back to you within one working day.