Speed wins instructions.
Fix the gap betweenenquiry and instruction.
Intake systems, call handling and automated follow-up — so nothing gets lost between enquiry and instruction.
Trusted by firms using
Convert services
The conversion toolkit,
built for legal.
Intake
Intake Systems & CRM
A properly configured intake system that captures every enquiry, qualifies it, routes it to the right fee earner and follows up automatically. Nothing re-keyed. Nothing lost.
Learn moreCall Handling
Legal Call Handling
Trained legal call handlers who answer in your firm's name, qualify the caller and route or escalate appropriately — when fee earners are unavailable, enquiries still get answered.
Learn moreAutomation
Automation & Client Journeys
Client intake, follow-up sequences, document generation and matter workflow automations — every manual step that a machine should do instead, automated and running without anyone having to remember.
Learn moreReviews
Review Management
A system that prompts satisfied clients for reviews at the right moment, routes feedback appropriately and keeps your firm's reputation working as a conversion tool.
Learn moreEverything between the enquiry and the instruction.
INTAKE
Intake systems & CRM
A properly configured intake system that captures every enquiry, qualifies it, routes it to the right fee earner and follows up automatically. Connected to your practice management system so nothing is re-keyed and nothing falls through the gaps.
Learn more →CALL HANDLING
Legal call handling
Trained legal call handlers who answer in your firm's name, qualify the caller, take the right details and route or escalate appropriately. When fee earners are in court, with clients or unavailable — enquiries still get answered.
Learn more →AUTOMATION
Automation & client journeys
Client intake, follow-up sequences, document generation and matter workflow automations built around your systems. Every manual step that a machine should do instead — automated, connected and running without anyone having to remember to do it.
Learn more →Enquiries that don't convert aren't free.
Speed to response
A legal enquiry has a short window. A prospective client who contacts three firms and gets one callback within the hour and two voicemails will instruct the one that responded. Speed to first contact is one of the highest-leverage variables in conversion.
Calls you don't answer
A fee earner in a hearing, a partner with a client, a secretary away from the desk — every unanswered call is a potential instruction that just found the next firm on Google. There is no voicemail follow-up rate that recovers all of it.
The intake drop-off
Most firms' intake processes have gaps — a form that asks the wrong questions, a CRM nobody updates, a follow-up that depends on someone remembering to do it. The enquiries are coming in. The drop-off is happening before anyone speaks to a fee earner.
How it works together
Capture gets the enquiry.
Convert closes it.
A law firm that generates enquiries through great marketing but loses them through a slow, manual intake process is working twice as hard as it needs to. We make the conversion end as disciplined as the capture end.
Intake captures everything
Every enquiry — whether it arrives by phone, form, email or live chat — is captured, qualified against the right criteria and routed to the correct fee earner automatically. Nothing re-keyed. Nothing lost.
Every gap is closed
Intake routing, automated follow-up sequences and call handling work in combination — so every enquiry gets a meaningful response regardless of when it arrives, which channel it came through, or whether a fee earner was available.
The instruction is confirmed
Automated client journeys move the qualified prospect from first contact to confirmed instruction — with the right information collected, conflict checks run, ID verification initiated and the file ready to open.
Pick your challenge
Where is your conversion
breaking down?
You're not responding fast enough
Every minute between an enquiry and a response is a minute they're calling the next firm on the list. We build automated acknowledgement, routing and follow-up so every enquiry gets a meaningful response within minutes — not hours.
Your calls are going unanswered
Fee earners in hearings, partners with clients, secretaries away from the desk — every unanswered call is a potential instruction that just found the next firm on Google. There is no voicemail follow-up rate that recovers all of it.
Your intake process depends on people remembering
A process built on spreadsheets, sticky notes and someone's memory leaks. We build automated intake, CRM connection and follow-up sequences that run without human intervention — and report on every enquiry from first contact to file open.
You're losing clients who don't instruct on the first call
Some matters need two or three touchpoints. A review management and follow-up system keeps your firm visible, trusted and top-of-mind for the prospects who aren't ready to instruct immediately.
02 / Convert
Getting enquiries in is one part. Converting them — without adding headcount — is the next.
Get Started
Find out where you're
losing enquiries.
Tell us about your current intake and conversion process and we'll identify where the gaps are.
Intake & CRM
Capture every enquiry and route it automatically
Call Handling
Trained handlers in your firm's name
Automation
Every manual step that a machine should do
Client Journeys
Follow-up sequences from first contact to instruction
Prefer to email?
hello@lawtools.ioTell us about your firm
What does your conversion look like?
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